CRM Platform

This program runs on a system it owns — and everything on this page is its heartbeat.

A purpose-built CRM platform for outreach & mobile care.

We developed our own proprietary CRM portal for outreach and mobile care — a single, intuitive system to register clients, track screening and clinical markers, store documents and manage cases effectively.

Real-time, AI-assisted reporting helps us pivot and deploy resources where they are needed most, so we can maximize outreach and expedite treatment.

Program proofYear-to-date Oct 2026

This program runs on a system it owns.

0
Clients screened

Each one a live record — not a tally reconstructed at quarter-end.

0
RNA-positive identified

Every one confirmed and tracked in the same live record.

0%
Linked to care

532 of 626 confirmed-positive clients are in the treatment pathway today.

0
Clinical assessments

1.55 per client across POC, Cepheid and DBS — multi-modal by design.

0· 30
Outreach days · cities

An average of 24 field days a month across 30 Ontario communities.

$0K
Paid directly to clients

$115,134 across 5,170 incentive payments — every dollar receipted and reconciled.

It answers any question

Ask us anything.
In plain language.

An AI layer sits on top of the entire live record — clients, teams, spending, outcomes, schedules. Anyone on the team can ask a question the way they'd say it out loud, and the platform answers from current data, not last quarter's export.

Which teams are finding the most positives this month — and where?
HepCURE · liveTeam 3 leads at a 22% RNA-positive rate, concentrated in two downtown corridors. Team 5 is at 13% — retraining protocol recommended.
How many confirmed-positive clients are missing a current RNA?
HepCURE · live27 clients — each flagged by name, with last contact date and an assigned follow-up owner.
Total incentive payments to clients since January?
HepCURE · live$115,134 across 5,170 payments — every dollar receipted, categorized and reconciled.

Illustrative exchanges · answers reflect real figures from this reporting period

It knows where to look next

Every positive maps to a place. Hotspots tell the mobile fleet where to go.

Every screening, every result, every exposure is geo-tagged to the community where it happened. Layered over time, the map shows exactly where prevalence is concentrating — and how each cluster moves month over month. Teams stop canvassing blind and start hunting where the virus actually is.

DOWNTOWN · 22%+6 clients vs last monthEAST · 19%+3 clients vs last monthMIDTOWN · 11%+2 clients vs last monthNORTH END · 3 NEWfirst seen this month
High prevalenceEmergingScreened · lowNew this month

Illustrative map · the live version renders from current screening data

It never loses anyone

77 people who would have disappeared — found in one pass.

By hand, that review is ~600 staff-hours — every chart in the caseload, ten minutes each, four months of one person's full-time work. The system ran it in minutes, the week it mattered — and every name came back triaged, with a path back into care.

28still positive
27missing RNA
22awaiting labs
What it does

Everything our team needs, in one place.

Built for outreach & mobile

Our teams register clients and capture information directly in the field — designed for mobile, community-based care.

Screening & clinical tracking

Screening progress and clinical markers for every client live in one connected record.

Secure document storage

Client documents and records stay organized, secure and retrievable in seconds when we need them.

Fully customizable

The platform is configured around how our program runs — surfacing the insights we need, without costly custom development.

Integrated case management

Case management and follow-up are coordinated in one workflow, helping us expedite treatment.

AI-powered reporting

Automated, AI-assisted reporting means no manual spreadsheets — insights are generated for us.

Any mobile device

Our teams work entirely from any mobile device — no computers required in the field, where they aren’t always practical.

KPI dashboards

Visual dashboards give our leadership real-time insight into operations, patient care and program performance.

Defensible by design

No license to revoke. No vendor to fail. No claim it can't regenerate live.

When a former sponsor withdrew access to the old CRM, the lesson was permanent: mission-critical infrastructure is something you own or something you rent at someone else's mercy. This platform is owned — its workflows proprietary, its data sovereign, its answers reproducible on demand.

Owned, not licensedZero third-party dependency. The capability cannot be withdrawn, repriced or sunset by anyone outside the program.
Proprietary by defaultThe detailed workflows are intentionally not published — the value is shown in outcomes, never in blueprints.
Provable in real timeEvery figure above can be re-run live against the current database, on any date, in front of any audience.
The bottom line

3,991 people screened.$115,134 back to clients.85% in treatment.

Other programs file reports.
This one has a pulse.

HepCURE

Committed to curing marginalized people of Hepatitis C and supporting the WHO 2030 elimination goal.

© 2026 HepCURE. All rights reserved.